Senior Pets: The animal is fit and healthy. Any grooming which takes place on an elderly animal or animal with health problems will be at the owners’ risk.
Dematting: Grooming may expose pre-existing health/skin problems for which A Purrfect Grooming Mobile Pet Salon cannot be held liable.
De-matting/thinning out of matted hair may cause patchiness and hair loss. We make every effort to comb out mats, but if this becomes too painful for the animal we will exercise the option of shaving. Consent to shave the animal will be sought, however, if it is an issue that continues, groomer will remove matts without owner consent. If this is an unacceptable option for you, please let us know immediately. Shaving/stripping of pets will dramatically change the pets’ appearance and the hair will be very close to the skin. This may expose pre-existing skin complaints. Your permission will be required to perform this service.
It is understood that we are not liable for vet bills that may be incurred from any pre-existing growths that are cut or irritated during the grooming process, unless negligence can be proven.
Please advise the groomer of any pre-existing blemishes that might be injured during the grooming process to avoid any problems.
Fleas: If your pet is not free of fleas & ticks prior to grooming appointment, we will not be able to service your pet and a 50% cancellation fee will be charged. We recommend a veterinary prescribed topical treatment and prevention (Capstar & Frontline) to keep any flea outbreaks under control.
Vaccinations: Owner specifically represents to A Purrfect Groomer Mobile Pet Salon that their pet(s) have not been exposed to rabies or distemper as precautionary owner will verify true by providing a current RABIES & DISTEMPER CERTIFICATE (and or health certificate). A 50% cancellation fee will be charged to those who cannot present current vaccination certificates.
Cats: All cats must be in a carrier and ready to go prior to appointment time. A confirmation text will be sent as a reminder. We will not be held responsible for felines not in carriers and not ready for their appointment. Any feline who is not in a carrier and ready for their appointment will be charged a 50% cancellation fee.
Photos: Photos of your pet may be used for educational purposes OR displayed on social media. Please advise staff if you wish not to participate.
Sedation: Groomer will not perform any service on an animal that has been medicated for sedation and a 50% cancellation fee will be charged for any sedated animal.
Mobile Grooming Unit: For optimal comfort for your pet, the APG Mobile van needs to be at least 100 feet from your front door – either street parking or drive way. Please don’t ask us to move once we started grooming as it is dangerous to drive with loose animals in the van.
No shows: APG will not enter your home to retrieve your animal if you are not home. If there is no answer to us knocking or ringing your doorbell, a text will be sent letting you know you missed your window and a 50% cancellation fee will be charged.
Agreement: Owner agrees to pay for services provided by A Purrfect Groomer Mobile Pet Salon on the date pet(s) is serviced, regardless if services were not complete. No refunds will be issued for services rendered. Owner certifies the accuracy of all information given about said pet(s). Owner also agrees to a 90 minute window before or after agreed upon appointment time due to unforeseen delays or breaks in groomer’s schedule. A confirmation text will be sent a week before the appointment, if no response is received within 48 hours of the appointment, the appointment will be cancelled and a 50% cancellation fee will be charged.
Owner further agrees to be solely responsible for any and all acts or behaviors of said pet(s) while under care of A Purrfect Groomer Mobile Pet Salon. This contract contains the entire agreement between the parties. All terms and conditions shall be binding on the heirs, administrators, person representative and assigns of the owner and A Purrfect Groomer Mobile Pet Salon. Any controversy or claim arising out of or relating to this contract, or breach thereof, or as the result of any claim or controversy involving the alleged negligence by any party to this contract shall be settled in accordance with the rules of the American Arbitration Association, and judgement upon the award rendered by an arbitrator may be entered in any court having jurisdiction thereof. The arbitrator shall, as part of the award, determine an award to the prevailing party of the cost of such arbitration and responsible attorney’s fee of prevailing party.
Cancellation Policy: All clients will be charged 50% of their grooming fee for any cancellation within 24 hours of their appointment.